General Transition Information
What is Creative West?
Creative West is a nonprofit U.S. Regional Arts Organization (USRAO) established in 1974. It is the managing and founding organization of CaFÉ, ZAPP, and other technology platforms. We build technology, funding, advocacy, and policy systems to generate creative capacity in the West and beyond.
What is the "Creative West Opportunities Portal"?
This is the new, more interactive version of the CaFÉ Call Listings page. It combines opportunities from CaFÉ, ZAPPlication, and GO Smart into one location.
Will there be site downtime as part of the launch?
Yes, the CaFÉ site will be unavailable for upgrades for a few hours on June 23, 2026. You will not be able to log in or access the website during this time.
New Accordion
Accounts and Login Information
Why can't I log in with my username anymore?
As part of a security upgrade, usernames have been replaced by the email address associated with your CaFÉ profile to better protect your personal information.
What if I didn't verify my email before the launch?
If you did not verify your email by June 14, 2026, you will be required to create a Creative West account and validate it via a code sent to your email the first time you log in. You will then be able to connect your CaFÉ profile to your Creative West account.
I have multiple CaFÉ profiles. How do I manage them once the portal launches?
You will need to create a Creative West account first. Once validated, the system will allow you to connect all of your profiles, enabling you to switch between them seamlessly without logging in and out.
What is a Creative West account, and why do I need it?
A Creative West account is the overarching account that will house your CaFÉ profile(s) and allow you to interact in the new Opportunities Portal. You need this in order to search for and apply to CaFÉ calls.
Your CaFE profile is where you manage certain details such as business/studio name, physical address, phone number, and saved payments.
Why am I being prompted to complete my CaFÉ profile?
You need to complete certain details in your CaFÉ profile in order to apply to any CaFÉ opportunity. You will be prompted to do this if you have never used CaFÉ before.
If you are being prompted to complete your CaFÉ profile, but you know you already have a profile or have applied to calls on CaFÉ before, it is likely because the email address you used to create your Creative West account doesn’t match the one listed in your CaFÉ profile.
You can manually connect your existing CaFÉ profile with these steps:
Click Connect Existing Profiles on the Create New Profile page
Enter your CaFÉ profile username.
Confirm the profile is yours with the link in the email sent to you.
Follow the system prompts to connect your profile.
I don’t know my CaFÉ profile username. How can I find it?
Email the CaFÉ support team at CaFE@wearecreativewest.org, and we can provide that for you. You will need to provide the phone number and physical address listed in your profile.
I have multiple CaFE profiles. How do I know which profile I’m using?
The username of the profile you’re currently using will appear on your My Entries page and in the top right corner of the menu.
How do I switch between profiles?
Click your username to open the menu, and click the username you wish to log in as. Note that the two most recent profiles will appear in the menu. To see all your connected profiles, visit Manage Profiles.
How do I find the applications I've started when using the Portal?
Click on “CaFÉ™ in the top menu bar to access your My Entries page, where you can find and complete your applications.
Will my existing entries and portfolio in CaFÉ be deleted?
No. You will still be able to upload media, manage your entries, and apply to calls exactly as you have in the past.
Using the Opportunities Portal
How do I return to my traditional CaFÉ dashboard?
From the portal, you can click on "CaFÉ™ in the top menu bar to access your My Entries page or your Portfolio.
How can I see only CaFÉ calls?
In the Portal, click Filters.
Go to Source, and select CaFÉ.
How do I find calls that are relevant to me?
Within the Portal, click Filters. Update categories, such as:
Opportunity Type
Location
Eligible Region
Fees
Dates (application deadline, event)
This can help narrow results to your preferences. Once you apply these filters, your feed will automatically update.
How do I save a search?
There are two ways to search:
Enter a keyword in the search bar.
Click Filters. Select options for any categories you want, and click Apply Filters.
Once your results appear, click Save Search. Enter a search name and click Create. You can save up to 10 searches.
How do I personalize my experience in the Portal?
Click on your name in the top right corner, and then select Creative West Account.
Go to Personalize My Feed, and click Manage.
Choose the region and opportunity types most relevant to you.
You can also save searches and follow specific opportunities that interest you.
How can I save or favorite calls to review later?
In the Portal, you can “follow” an opportunity, which is like saving or favoriting it to easily find it later. If opted in, you will receive an email when an opportunity you’re following has an upcoming deadline. Click the bookmark icon to follow an opportunity.
Administrator Information
How can this change benefit my organization? Will it affect the response rate to my opportunities?
Though we cannot predict response rate, this update is strategically designed to maximize visibility by expanding the artist network to include users from ZAPPlication and GO Smart.
Should I change my upcoming deadline(s)?
If you have a CaFÉ deadline on or near June 23, 2026, we recommend extending it to account for site downtime and to give artists time to adjust to the new login and call search workflows.
Where do I send artists who need technical help?
You can direct them to:
Visit the Help Center
Email our support team at cafe@wearecreativewest.org
Call our support team at 303.629.1166


